Refer a participant to Sonke Support
This is the main pathway for support coordinators, families, nominees, guardians, participants, and other professionals to refer or enquire about regular NDIS support with Sonke Support.
We focus on community access, in-home and daily living support, household routines, and practical life-skills support, with adult general support considered where the fit is right.
Current priority pockets include Bribie Island, Bongaree, and Ningi. For Caboolture, Morayfield, and nearby enquiries, use the Caboolture local support page before submitting the referral. Selected North Brisbane referrals are considered where schedule, travel, and consistent worker fit are realistic.
Support coordinator pathway
Share enough detail for Sonke to assess service fit, location, urgency, and likely staff availability before any intake conversation.
Please do not send participant documents through the website form. Use email if documents are needed after Sonke confirms the next step.
Regular support built around fit, routine, and consistency
Sonke may be a good fit where a participant needs steady, relationship-based support with everyday routines, community access, or practical skill building. We are especially focused on children and teens with autism or complex support needs where consistency, communication, and fit matter.
We also consider adult general support referrals where the location, support goals, schedule, and available staff match well.
Limited new referral capacity
Suitability depends on participant needs, location, preferred times, and staff match.
Support we are focusing on
Support is shaped around the participant's goals, routines, communication style, and current plan.
- Community access
- In-home and daily living support
- Practical life skills and capacity-building style support
- Adult general support where appropriate
Details that help us assess fit
A clear referral helps Sonke respond faster and avoid asking for sensitive information that is not needed at the first step.
- Participant suburb and preferred support days or times
- Current goals and the practical support being requested
- Communication, sensory, mobility, personal care, or safety considerations
- Whether a current behaviour support plan or restrictive practice authorisation is involved
- Best contact person and any timing pressure around the referral
Priority service areas
Support outside these areas may still be considered where we have appropriate staff capacity and the referral is a strong fit.
Additional staffed pocket
Search fit-check pages
Buderim and Noosa are linked here because they showed recent search interest. They still need a normal fit check, and selected North Brisbane referrals may also be considered where ongoing travel, timing, and worker fit are realistic for regular support.
What this referral pathway is not for
Sonke is not currently advertising SIL, respite, group activities, therapy, plan management, support coordination, crisis response, or public RRP marketing through this pathway. If the referral involves restrictive practices, we only consider support where those practices are governed by a current behaviour support plan and the required authorisations are in place.
What referrals is Sonke Support prioritising right now?
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Sonke Support is prioritising regular weekly support for community access, in-home and daily living routines, household tasks, and practical life skills support. Children, teens, and young adults are a strong focus, and adult general support is considered where goals, location, schedule, and staff fit align.
What should a support coordinator include in a referral?
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Please include the participant's suburb, requested support type, preferred days and times, current goals, key risks or support considerations, relevant behaviour support plan or restrictive practice information if applicable, and the best person for Sonke to contact. Do not upload documents through the form.
How quickly does Sonke Support respond to referrals?
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Sonke Support aims to respond to referral and enquiry emails within 1 business day. The first response usually confirms whether the referral looks broadly in scope, what details are still needed, and whether a fit conversation should be booked.
How does Sonke decide whether a referral is a good fit?
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Sonke checks the participant's goals, suburb, support times, communication needs, current risks, funding fit, and whether consistent staff match is realistic. We only accept referrals where we believe the support can be delivered safely and consistently.
Are Bribie Island, Bongaree, Ningi, or North Brisbane referrals in scope?
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Bribie Island, Bongaree, and Ningi are current priority pockets for regular one-to-one support where ongoing fit is realistic. Selected North Brisbane referrals may also be considered where the participant's suburb, travel pattern, support times, and staff match make consistent delivery practical.
What is outside this referral pathway?
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This pathway is not for SIL, respite, group activities, therapy, plan management, support coordination, crisis response, or public RRP marketing. General enquiries can still be sent, but Sonke will not present those as advertised services.
Does Sonke Support provide behaviour support plan implementation?
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If a referral involves an existing behaviour support plan, include that context so Sonke can confirm whether the requested implementation support is within its current service scope, authorisations, staff competency, and capacity before proceeding. Sonke does not advertise behaviour support plan development through this pathway.
Is the referral form for urgent or crisis situations?
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No. The website and referral form are not monitored as emergency or crisis response channels. In an emergency, call 000. For urgent health, safety, or safeguarding concerns, contact the relevant emergency, health, or crisis service.
Still deciding whether to refer?
If the participant's suburb, support pattern, goals, and risk context look broadly in scope, send the referral through now. Sonke will review fit, timing, and consistency before the next step is confirmed.
Behaviour support plan implementation
If a referral involves an existing behaviour support plan, include that context so Sonke can confirm whether the requested implementation support is within its current service scope, authorisations, staff competency, and capacity before proceeding.
We are not currently advertising behaviour support plan development through this referral pathway.
Restrictive practices are only considered where they are governed by a current behaviour support plan and the required authorisations are in place.
Referral form
Select your role and share the key details for this referral or enquiry.
Prefer email or phone?
Email referrals@sonke.com.au or call 1800 688 333.