Privacy information
This page explains how Sonke Support handles information submitted through website enquiries and referrals.
Information we collect
When you contact Sonke Support, we may collect your name, contact details, relationship to the participant, suburb, support needs, and any information you choose to include in your enquiry or referral.
How we use information
We use enquiry and referral information to respond to you, assess whether Sonke Support may be a suitable provider, coordinate next steps, and maintain records required for service delivery and administration.
Sensitive information
Please only share the information needed for us to understand the enquiry. Do not send documents through the website. If more detailed information is needed, we will arrange a safer way to receive it.
Website analytics
We may use Google Analytics and Google Search Console to understand aggregate website traffic, search visibility, referral page visits, form starts, form submissions, phone clicks, email clicks, and outbound link clicks. We do not send referral names, contact details, participant details, risk notes, behaviour support details, restrictive practice information, or message content to analytics.
Disclosure
We do not sell personal information. We may share information where required by law, where needed for safety, or with authorised people involved in the referral or support process.
Access and correction
You can contact Sonke Support to ask about personal information we hold about you, request correction, or raise a privacy concern.
Contact
General privacy enquiries can be sent to info@sonke.com.au. Referral-related enquiries can be sent to referrals@sonke.com.au.